Automation Developer

Utilizing C#, Selenium, and Jira to design, implement, and maintain automated test scripts for internal systems.

I work closely with QA Analysts and Developers to create maintainable test scripts that are run against our company’s e-commerce site.

QA Developer and Database Manager (Part-Time)

Funded by a USGS grant, I build and maintain data entry QA test scripts and functions, a relational database to store and query lake chemistry data, and I work closely with lab members to make data integration pipelines.

Store Host

Was a passionate Store Host at a leading ski shop, specializing in customer service, retail, and ski equipment expertise. Managed check-ins for appointments, efficiently handled waiting lists, and provided expert guidance in ski binding and equipment selection. Maintained a positive atmosphere, contributing to the shop’s success and cultivated strong customer relationships.

Barista

Fostered strong customer relationships, delivered exceptional quality products, and cultivated a collaborative, supportive work environment.

Customer Service Specialist

Worked in a role for short-term camping rentals, similar to Airbnb for camping. Served as the primary contact for campsite owners and campers, skillfully handling various queries via phone and email. Effectively addressed concerns, resolved issues, and provided understanding solutions ensuring a positive rental experience for everyone involved.

Diagnosed and resolved tech issues, reservation complications, maintenance, and shipping issues. Increased overall customer satisfaction metrics by several percentage points and consistently had the best call stats.

Greenhouse Lead

Oversaw most greenhouse operations including shipping and receiving, plant care, and pesticide maintenance and mitigation. Gained practical knowledge of plant health, identification, and research. Regularly collaborated with teammates on short and long-term projects.

Research Assistant

Researched and worked in a Plant Ecophysiology Lab directed by Dr. Neufeld. I studied the effects of high light stress on ornamental plants, using croton as a study sample. My research aimed to determine how pigmentation changed with varying light intensity, which relied on the use of a LI-6800 and sampling.

The use of a LI-6800 allowed me to test varying light situations and could see in real time how the plant was reacting. In addition to these lab trials, I conducted greenhouse trials by placing some plants in a shade chamber and comparing them to those in full sun.